General Shipping Information
BeReal Cookie Dough is made to order from scratch and ships daily, except Saturday and Sunday and all major holidays. We accept orders 7 days a week.
- All orders have at least a 1 day processing time.
- All orders placed Friday-Sunday will ship the following Monday (excluding Monday holidays)
- We do not ship on weekends
- Sorry, but we are unable to ship to PO boxes
Our doughs should be kept at ambient (room) temperature as they can melt at temperatures of 75° or higher. For those of you living in a part of the country where temperatures average above 80°, the chocolate chips within our product may arrive melted. It's totally natural for the melting of the chocolate chips to occur and will not affect the safety or quality of the product. Simply place it in the refrigerator for 60 or 90 minutes to allow the chips to regain their structure. Our cookie dough can be outside of the refrigerator, even warm, for over 90 days from its production date. Feel free to mix up the dough and enjoy it's OOEY-GOOEYness or refrigerate 30-60 minutes for the chocolate chips to maintain their structure. You can enjoy the dough at room temperature or chilled. The temperature is of no concern in regards to the safety of the dough and is merely a matter of preference.
USPS will only ship/deliver to physical street addresses. Therefore, BeReal is unable to ship to P.O. Boxes, APO or FPO addresses. Orders placed for shipment outside of the United States cannot be accepted at this time. Shipping methods/rates (USPS Priority Mail) are calculated based on the distance from our Yarmouth Port base, Mass., to your delivery address, so packages arrive within three days from the date your order was placed.
Accurate Delivery Information
Our ability to ship as outlined within our written shipping information parameters depends on the accuracy provided by the customer during the ordering process. BeReal Doughs will ask customers to verify their shipping address prior to finalizing their order. BeReal Doughs is not responsible for and holds no liability for packages refused at the point of delivery, or those unable to be delivered due to incorrect/incomplete shipping addresses. Addresses provided at the time of placing your order online must include pertinent apartment or suite numbers, complete street information (East, West, North or South) and business names (if delivered to a multiple tenant office building).
Delays in Product Delivery
BeReal Doughs promises to ship all orders in a timely manner, but cannot be held responsible for delivery delays caused by weather, "acts of God", work stoppages, building closures, etc. Please email us immediately at firstname.lastname@example.org if you have any questions or concerns regarding your shipped packages.
If your package is received in a damaged condition caused during shipment, and there is a concern as to the potential effect on the quality of the product as delivered, contact us via e-mail within 48 hours from the time of delivery at email@example.com. We are going to ask you for various pieces of information concerning the condition of the received parcel and may ask for electronically transmitted pictures of the product containers and/or packaging. Please keep the package in question in your possession until the situation is resolved.
Our cookie dough is stable at ambient (room temperature) conditions and non-perishable for over 90 days. BeReal Doughs cannot accept returns or exchanges due to the nature of the product. We cannot be held responsible should a package (or packages) be stolen or damaged when left outdoors by our shipper(s) when no person is present to receive the delivery, nor can we be held responsible for packages unable to be delivered due to circumstances beyond our control. Should BeReal Doughs determine/confirm your shipment never arrived or arrived damaged or it is found that the items received were not the same as those ordered, we will re-ship your order free of charge.